Privacy Policy

Effective Date: 01/05/2025

At Willow Wellness Therapies, we are committed to protecting your privacy and handling your personal information with care, in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. What We Collect

We may collect personal information such as:

Your name, email, phone number, and suburb
Booking details and health-related information relevant to your service
Payment details (processed securely and not stored unless required)
Communications via email or social media
Website interaction data (e.g. via cookies)

2. How We Use Your Information

Your information is used to:

Book and manage appointments
Provide personalised wellness services
Communicate important updates or newsletters (with your consent)
Maintain service quality and meet legal obligations

3. How We Store and Protect Your Information

We store your data in secure digital and/or physical formats and take all reasonable precautions to prevent unauthorised access or disclosure.

4. Disclosure

We only share your information when:

Required by law
Necessary to deliver services (e.g. using secure booking/payment platforms)
You give us written consent

We do not sell or trade your personal information.

5. Access and Correction

You have the right to access and update your personal information. Please email us to make a request, we aim to respond within 30 days.

6. Cookies and Website Data

Our website may collect non-identifying data via cookies to improve your experience. You can disable cookies in your browser settings.

7. Marketing

We may send you wellness-related updates or special offers. You can unsubscribe at any time via the link in our emails or by contacting us directly.

8. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

9. Concerns or Complaints

If you have a privacy concern, please contact us. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au | 📞 1300 363 992

10. Contact Us

For privacy or general enquiries, please get in touch:
📧 ruth@willowwellnesstherapies.au
📞 0407 623 073